{"id":4250,"date":"2020-04-29T16:01:54","date_gmt":"2020-04-29T16:01:54","guid":{"rendered":"http:\/\/swooptestau.ml\/?page_id=4250"},"modified":"2024-09-09T13:40:52","modified_gmt":"2024-09-09T13:40:52","slug":"treating-customers-fairly","status":"publish","type":"page","link":"https:\/\/swoopfunding.com\/au\/treating-customers-fairly\/","title":{"rendered":"Treating customers fairly"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4250\" class=\"elementor elementor-4250\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ed188c4 e-flex e-con-boxed e-con e-parent\" data-id=\"ed188c4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-04f934f elementor-widget elementor-widget-heading\" data-id=\"04f934f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Treating customers fairly<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7988ff8 elementor-widget elementor-widget-text-editor\" data-id=\"7988ff8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At Swoop, we are committed to offering our customers the highest possible standards of service. In doing so, we are pleased to support the Financial Conduct Authority&#8217;s initiative \u2018Treating Customers Fairly\u2019.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab0d58c elementor-widget elementor-widget-heading\" data-id=\"ab0d58c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our commitment to our customers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28b7276 elementor-widget elementor-widget-text-editor\" data-id=\"28b7276\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We will:<\/p>\n<p><\/p>\n<ul>\n<li>provide you with clear information about the service we offer, including any fees or charges<\/li>\n\n<li>aim to understand your business needs, preferences and circumstances as they evolve, in order for us to narrow down the number of funding and savings options that are available to you<\/li>\n\n<li>source the most appropriate funding and savings options for your business, using the information available to us from providers and the information you give us<\/li>\n\n<li>tell you if we cannot find an option we consider suitable<\/li>\n\n<li>aim to provide you with up-to-date information which we will present in a manner that is clear, fair and unambiguous<\/li>\n\n<li>encourage you to ask questions if there is something that you do not understand<\/li>\n\n<li>ensure that service and risk information remains clear and prominent at all times<\/li>\n\n<li>provide you with details of our formal complaint procedure should you be dissatisfied with our service. you with clear information about the service we offer, including any fees or charges.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b09804e elementor-widget elementor-widget-heading\" data-id=\"b09804e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How you can help us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65d4d9e elementor-widget elementor-widget-text-editor\" data-id=\"65d4d9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To help us give you the service that you require we ask you to:<\/p>\n<p><\/p>\n<ul>\n<li>tell us as much as possible about your business income and outgoings, so that we can properly assess how much your business can afford<\/li>\n\n<li>let us know about future changes that might affect your business&#8217;s ability to make re-payments for any credit agreement you may enter into (if known)<\/li>\n\n<li>let us know if, at any stage of our discussion, you do not understand an aspect of our service \u2013 or product or finance solution<\/li>\n\n<li>tell us if you think there are ways we can improve our service. us as much as possible about your business income and outgoings, to enable us to properly assess how much your business can afford.<\/li>\n<\/ul>\n<p><\/p>\n<p>If you have feedback for us please email your comments to\u00a0<a href=\"mailto:support@swoopfunding.com\" target=\"_blank\" rel=\"noreferrer noopener\">support@swoopfunding.com<\/a>\u00a0or write to us at Swoop Finance Pty Ltd, Level 3, 99 York Street, Sydney NSW 2000, Australia<\/p>\n<p><\/p>\n<p>Thank you for choosing Swoop.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a8f1795 e-con-full e-flex e-con e-parent\" data-id=\"a8f1795\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-11e7ee9 elementor-widget elementor-widget-template\" data-id=\"11e7ee9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"12486\" class=\"elementor elementor-12486\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-538d6a0 e-con-full e-flex e-con e-parent\" data-id=\"538d6a0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-2046542 e-con-full e-flex e-con e-child\" data-id=\"2046542\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-faa8571 e-con-full e-flex e-con e-child\" data-id=\"faa8571\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-680dd36 e-con-full e-flex e-con e-child\" data-id=\"680dd36\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2317956 elementor-widget elementor-widget-heading\" data-id=\"2317956\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Ready to grow your business?<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16c054b elementor-align-center elementor-widget elementor-widget-button\" data-id=\"16c054b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/app.swoopfunding.com.au\/stage\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Get started<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f45709 elementor-widget elementor-widget-html\" data-id=\"0f45709\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\n<script type=\"text\/javascript\" src=\"\/\/widget.trustpilot.com\/bootstrap\/v5\/tp.widget.bootstrap.min.js\" async><\/script>\n\n\n\n\n<div class=\"trustpilot-widget\" data-locale=\"en-US\" data-template-id=\"53aa8807dec7e10d38f59f32\" data-businessunit-id=\"5b437d760db9da00019935a0\" data-style-height=\"95px\" data-style-width=\"160px\" data-theme=\"dark\" data-token=\"75678bf0-071e-4356-8a6b-93beb5a68f32\">\n <a href=\"https:\/\/www.trustpilot.com\/review\/swoopfunding.com\" target=\"_blank\" rel=\"noopener\">Trustpilot<\/a>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>At Swoop, we are committed to offering our customers the highest possible standards of service. In doing so, we are pleased to support the Financial Conduct Authority&#8217;s initiative \u2018Treating Customers Fairly\u2019. Our commitment to our customers We will: provide you with clear information about the service we offer, including any fees or charges aim to [&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-4250","page","type-page","status-publish","hentry"],"acf":[],"featured_image_urls_v2":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":"","image_blog":"","image_blog_full":"","image_podcast":"","image_banking":"","image_blog_internal":"","image_blog_medium":"","image_single_banking":""},"post_excerpt_stackable_v2":"<p>Treating customers fairly At Swoop, we are committed to offering our customers the highest possible standards of service. In doing so, we are pleased to support the Financial Conduct Authority&#8217;s initiative \u2018Treating Customers Fairly\u2019. Our commitment to our customers We will: provide you with clear information about the service we offer, including any fees or charges aim to understand your business needs, preferences and circumstances as they evolve, in order for us to narrow down the number of funding and savings options that are available to you source the most appropriate funding and savings options for your business, using the&hellip;<\/p>\n","category_list_v2":"","author_info_v2":{"name":"fabiocalheirosuk","url":"https:\/\/swoopfunding.com\/au\/author\/fabiocalheirosuk\/"},"comments_num_v2":"0 comments","_links":{"self":[{"href":"https:\/\/swoopfunding.com\/au\/wp-json\/wp\/v2\/pages\/4250","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/swoopfunding.com\/au\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/swoopfunding.com\/au\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/swoopfunding.com\/au\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/swoopfunding.com\/au\/wp-json\/wp\/v2\/comments?post=4250"}],"version-history":[{"count":4,"href":"https:\/\/swoopfunding.com\/au\/wp-json\/wp\/v2\/pages\/4250\/revisions"}],"predecessor-version":[{"id":38604,"href":"https:\/\/swoopfunding.com\/au\/wp-json\/wp\/v2\/pages\/4250\/revisions\/38604"}],"wp:attachment":[{"href":"https:\/\/swoopfunding.com\/au\/wp-json\/wp\/v2\/media?parent=4250"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}