{"id":4250,"date":"2020-04-29T16:01:54","date_gmt":"2020-04-29T16:01:54","guid":{"rendered":"https:\/\/swoopfunding.com\/za\/?page_id=4250"},"modified":"2024-11-18T10:36:31","modified_gmt":"2024-11-18T10:36:31","slug":"treating-customers-fairly","status":"publish","type":"page","link":"https:\/\/swoopfunding.com\/za\/treating-customers-fairly\/","title":{"rendered":"Treating customers fairly"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4250\" class=\"elementor elementor-4250\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7c3e93e e-flex e-con-boxed e-con e-parent\" data-id=\"7c3e93e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cb4e4ce elementor-widget elementor-widget-heading\" data-id=\"cb4e4ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Treating customers fairly<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd63ee5 elementor-widget elementor-widget-text-editor\" data-id=\"bd63ee5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At Swoop, we are committed to offering our customers the highest possible standards of service. In doing so, we are pleased to support an initiative to \u2018Treat Customers Fairly\u2019.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-afc7533 elementor-widget elementor-widget-heading\" data-id=\"afc7533\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our commitment to our customers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1fe38f5 elementor-widget elementor-widget-text-editor\" data-id=\"1fe38f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We will:<\/p>\n<p><\/p>\n<ul>\n<li>Provide you with clear information about the service we offer, including any fees or charges<\/li>\n\n<li>Aim to understand your business needs, preferences and circumstances as they evolve, in order for us to narrow down the number of funding and savings options that are available to you<\/li>\n\n<li>Source the most appropriate funding and savings options for your business, using the information available to us from providers and the information you give us<\/li>\n\n<li>Tell you if we cannot find an option we consider suitable<\/li>\n\n<li>Aim to provide you with up-to-date information which we will present in a manner that is clear, fair and unambiguous<\/li>\n\n<li>Encourage you to ask questions if there is something that you do not understand<\/li>\n\n<li>Ensure that service and risk information remains clear and prominent at all times<\/li>\n\n<li>Provide you with details of our formal complaint procedure should you be dissatisfied with our service.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f18fa4 elementor-widget elementor-widget-heading\" data-id=\"4f18fa4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How you can help us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e398562 elementor-widget elementor-widget-text-editor\" data-id=\"e398562\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To help us give you the service that you require we ask you to:<\/p>\n<p><\/p>\n<ul>\n<li>Tell us as much as possible about your business income and outgoings, so that we can properly assess how much your business can afford<\/li>\n\n<li>Let us know about future changes that might affect your business&#8217;s ability to make repayments for any credit agreement you may enter into (if known)<\/li>\n\n<li>Let us know if, at any stage of our discussion, you do not understand an aspect of our service \u2013 or product or finance solution<\/li>\n\n<li>Tell us if you think there are ways we can improve our service and tell us as much as possible about your business income and outgoings, to enable us to properly assess how much your business can afford.<\/li>\n<\/ul>\n<p><\/p>\n<p>If you have feedback for us please email your comments to\u00a0<a href=\"mailto:support@swoopfunding.com\">support@swoopfunding.co.za<\/a> or write to us at Swoop Finance (Pty) Ltd, registered at 21 Dreyer Street, Cape Town, South Africa, 7708.<\/p>\n<p><\/p>\n<p>Thank you for choosing Swoop.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Treating customers fairly At Swoop, we are committed to offering our customers the highest possible standards of service. In doing so, we are pleased to support an initiative to \u2018Treat Customers Fairly\u2019. Our commitment to our customers We will: Provide you with clear information about the service we offer, including any fees or charges Aim [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4250","page","type-page","status-publish","hentry"],"acf":[],"featured_image_urls_v2":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":"","image_blog":"","image_blog_full":"","image_podcast":"","image_banking":"","image_blog_internal":"","image_blog_medium":"","image_single_banking":""},"post_excerpt_stackable_v2":"<p>Treating customers fairly At Swoop, we are committed to offering our customers the highest possible standards of service. In doing so, we are pleased to support an initiative to \u2018Treat Customers Fairly\u2019. Our commitment to our customers We will: Provide you with clear information about the service we offer, including any fees or charges Aim to understand your business needs, preferences and circumstances as they evolve, in order for us to narrow down the number of funding and savings options that are available to you Source the most appropriate funding and savings options for your business, using the information available&hellip;<\/p>\n","category_list_v2":"","author_info_v2":{"name":"root","url":"https:\/\/swoopfunding.com\/za\/author\/root\/"},"comments_num_v2":"0 comments","_links":{"self":[{"href":"https:\/\/swoopfunding.com\/za\/wp-json\/wp\/v2\/pages\/4250","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/swoopfunding.com\/za\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/swoopfunding.com\/za\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/swoopfunding.com\/za\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/swoopfunding.com\/za\/wp-json\/wp\/v2\/comments?post=4250"}],"version-history":[{"count":3,"href":"https:\/\/swoopfunding.com\/za\/wp-json\/wp\/v2\/pages\/4250\/revisions"}],"predecessor-version":[{"id":42946,"href":"https:\/\/swoopfunding.com\/za\/wp-json\/wp\/v2\/pages\/4250\/revisions\/42946"}],"wp:attachment":[{"href":"https:\/\/swoopfunding.com\/za\/wp-json\/wp\/v2\/media?parent=4250"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}