{"id":4252,"date":"2020-04-29T16:05:28","date_gmt":"2020-04-29T16:05:28","guid":{"rendered":"https:\/\/swoopfunding.com\/za\/?page_id=4252"},"modified":"2024-12-18T10:26:54","modified_gmt":"2024-12-18T10:26:54","slug":"disclosure","status":"publish","type":"page","link":"https:\/\/swoopfunding.com\/za\/disclosure\/","title":{"rendered":"Disclosure"},"content":{"rendered":"\t\t
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Disclosure\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Introduction<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The purpose of this document is to explain what we do and how we\u2019ll work with you. This covers our services, how we get paid, how we process your data, and what to do if you\u2019d like to make a complaint. It\u2019s important that you read and understand this document.<\/p>\n

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The term \u2018Swoop\u2019 (or \u2018us\u2019, \u2018we\u2019, \u2018our\u2019) refers to the owner of the service. Swoop Finance (Pty) Ltd is registered in South Africa (company number 2023\/820661\/07) and has its Registered Office at 21 Dreyer Street, Cape Town, South Africa, 7708. The Company is a subsidiary of BizFly Limited, registered in Ireland (company number 601838).<\/p>\n

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The term \u2018you\u2019 or \u2018your\u2019 refers to the user of the service.<\/p>\n

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Swoop is not a funder, our primary purpose is to link micro, small and medium businesses with relevant finance providers and finance products that match their funding needs. As a matching service, we are not required to be a registered finance provider as we do not provide loans.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Our Services<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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At Swoop, we help businesses access finance from a wide range of lenders, investors and government grant agencies that are suitable for your requirements and we help you make savings by comparing your costs for banking, utilities and other services with offers from other providers.<\/p>\n

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We identify solutions that are most suitable for your requirements (based on the information you disclose to us).<\/p>\n

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We will provide you with information about relevant finance providers and service providers, to ensure that you understand the conditions of any offer before you decide to proceed.<\/p>\n

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You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products\/options that may be available to you. You will then need to make your own choice about how to proceed.<\/p>\n

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For the avoidance of doubt, Swoop Finance (Pty) Ltd is not a lender, investor, grant provider or product provider; we are an Aggregator of Information Services Provider and a credit broker. The purpose of our service is to introduce you to suitable business finance providers and business service offerings.<\/p>\n

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We will make reasonable efforts to provide support for the service, by email on support@swoopfunding.co.za<\/a> or via our web chat service. However, we make no guarantee as to the availability or response time of the service, and we have the right to withdraw access at any time.<\/p>\n

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If for any reason you wish to make a complaint about our service, you can do this by writing to our Complaints Manager at Swoop Finance (Pty) Ltd, 21 Dreyer Street, Cape Town, South Africa, 7708, or by emailing us at support@swoopfunding.co.za<\/a>. We will try to resolve your concern at the earliest time possible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Our Charges<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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In the majority of cases, we will not charge you any fee for our credit broker service or for the provision of our comparison and switching service, as we mostly receive payment directly from the lender or service provider based upon successful provision of finance or their services. There may, however, be instances based on your circumstances where a fee is incurred to you.<\/p>\n

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We may charge you for the provision of our service of matching your business to equity investors, based upon the successful provision of equity finance as a result of an introduction from Swoop. We will in this case provide you with an engagement letter setting out clearly the service we are offering, including how our matching service works and the payments due upon the successful provision of the service. This is to ensure you understand the conditions of the provision of services before you proceed. Swoop will only proceed with the provision of investment matching services upon receipt of a signed engagement letter by you.<\/p>\n

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If you would like to know how much we will be paid by the lender or other service providers, we will disclose this information to you on request.<\/p>\n

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Data Protection<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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When we provide services to you we will need to gather information about your personal circumstances. The information you provide to us will be subject to the Data Protection Act 2018. Please see our Privacy Policy<\/a> for more information about:<\/p>\n

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