We’re working hard to reinvent the way businesses experience finance – we’re simplifying the complexities, ensuring transparency, eliminating inconvenience and empowering our customers to easily make money decisions every day.
When we say ‘team’ we mean our customers, too. Like us, they are risk-takers, everyday entrepreneurs who believe in making a difference. They, too, contribute to our culture.
When they flourish, we celebrate. When our customers invest in more jobs, sponsor the local sports club, export for the first time or invest in new facilities, it makes us happy.
It’s especially rewarding when we see our work help businesses survive shock events like the pandemic and the cost of living crisis – we find them the finance they need, when they need it.
Our mission is to solve access to finance for all small business owners. The problem we are solving isn't unique to any one place or region, so we must have a global outlook in what we do and how we think.
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What does this mean:
We’re open minded. We respect people and their culture, beliefs and values. We’re curious, like to travel, we aim to understand people and forge long lasting relationships with them.
The life of a small business is very turbulent, so often they need to have thick skin and deal with adversity more times than they’d like. As such, we also need to be resilient in how we work; we need to be able to deal with things not always going exactly right or on time. It's how we overcome these challenges that we grow and improve our careers. These experiences will serve to make us more rounded.
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What does this mean:
Obstacles shouldn’t be seen as deterrents but as opportunities that can be solved. Giving up on something isn’t cool and battling to get something achieved is to be celebrated.
We’re in the business of making a positive impact on the lives of business owners around the world. Therefore, it's crucial we act with others in a way that we would act for ourselves or for our family. We’re straight up and work to make the biggest impact through laying out the best possible solutions for our customers.
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What does this mean:
We think long term. Do right by the customer and you’ll forge a long lasting relationship that will be a lot more fruitful than any short term wins.
Our ideas, energy, and willingness to learn and listen from our customers is what will drive us to be the best company we can be. What we have today won’t serve our customers well in years to come, so it's essential we create a culture of sharing ideas, feedback, and gathering insights from customers, peers and market trends. So, we massively champion people who share these ethos and are keen to share.
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What does this mean:
Share your voice, ideas, insights or those of our customers or other thought leaders that will help drive our business, product, and culture forward.
You’ll undoubtedly come across many a competitive soul at Swoop but what makes it the most sweet is that we’re competitive as a team. When we win through product releases, sales, marketing campaigns, customer acquisition, customer conversion and new partnerships, we do as a team. What gives us our competitive edge is the collective. We champion those that share their knowledge and insight with the group to help everyone improve and make us a more formidable team.
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What does this mean:
Share your voice, ideas, insights or those of our customers or other thought leaders that will help drive our business, product, and culture forward.
Read the bits and bobs about the Swoop engineering directly from the @swoopfunding engineering team.
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