The purpose of this document is to explain what we do and how we’ll work with you. This covers our services, how we get paid, how we process your data, and what to do if you’d like to make a complaint. It’s important that you read and understand this document.

The term ‘Swoop’ (or ‘us’, ‘we’, ‘our’) refers to the owner of the service. Swoop Finance (Pty) Ltd is registered in South Africa (company number 2023/820661/07) and has its Registered Office at 21 Dreyer Street, Cape Town, South Africa, 7708. The Company is a subsidiary of BizFly Limited, registered in Ireland (company number 601838).

The term ‘you’ or ‘your’ refers to the user of the service.

Swoop is not a funder, our primary purpose is to link micro, small and medium businesses with relevant finance providers and finance products that match their funding needs. As a matching service, we are not required to be a registered finance provider as we do not provide loans.

Our Services

At Swoop, we help businesses access finance from a wide range of lenders, investors and government grant agencies that are suitable for your requirements and we help you make savings by comparing your costs for banking, utilities and other services with offers from other providers.

We identify solutions that are most suitable for your requirements (based on the information you disclose to us).

We will provide you with information about relevant finance providers and service providers, to ensure that you understand the conditions of any offer before you decide to proceed.

You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products/options that may be available to you. You will then need to make your own choice about how to proceed.

For the avoidance of doubt, Swoop Finance (Pty) Ltd is not a lender, investor, grant provider or product provider; we are an Aggregator of Information Services Provider and a credit broker. The purpose of our service is to introduce you to suitable business finance providers and business service offerings.

We will make reasonable efforts to provide support for the service, by email on support@swoopfunding.co.za or via our web chat service. However, we make no guarantee as to the availability or response time of the service, and we have the right to withdraw access at any time.

If for any reason you wish to make a complaint about our service, you can do this by writing to our Complaints Manager at Swoop Finance (Pty) Ltd, 21 Dreyer Street, Cape Town, South Africa, 7708, or by emailing us at support@swoopfunding.co.za. We will try to resolve your concern at the earliest time possible.

Our Charges

We will not charge you for the provision of our comparison and switching service, as we receive payment directly from the service provider based upon successful provision of their service.

We may charge you for the provision of our service of matching your business to equity investors, based upon the successful provision of equity finance as a result of an introduction from Swoop. We will in this case provide you with an engagement letter setting out clearly the service we are offering, including how our matching service works and the payments due upon the successful provision of the service. This is to ensure you understand the conditions of the provision of services before you proceed. Swoop will only proceed with the provision of investment matching services upon receipt of a signed engagement letter by you.

If you would like to know how much we will be paid by the lender or other service providers, we will disclose this information to you on request.

Data Protection

When we provide services to you we will need to gather information about your personal circumstances. The information you provide to us will be subject to the Data Protection Act 2018. Please see our Privacy Policy for more information about:

The information provided may also contain sensitive personal data for the purposes of the Data Protection Act, being information as to: your physical or mental health or condition; the committing or alleged committing of any offence by you; any proceedings for an offence committed or alleged to have been committed by you, including the outcome or sentence in such proceedings; your political opinions; religious or similar beliefs; sexual life; or your membership of a Trade Union.

If at any time you wish us (or any company associated with us) to cease processing your personal data or sensitive personal data, or contacting you for marketing purposes, please let us know. You can:

You may be assured that we and any company associated with us will treat all personal data and sensitive personal data as confidential and will not process it other than for a legitimate purpose. Steps will be taken to ensure that the information is accurate, kept up to date and not kept for longer than is necessary. Measures will also be taken to safeguard against unauthorised or unlawful processing and accidental loss or destruction or damage to the data.

Your Consent

We take your continuing use of our service as your consent to our terms of business as outlined in this document and as available at www.swoopfunding.co.za/terms-conditions. If you do not consent to these terms please notify us immediately and we will stop providing our services. For your own benefit and protection you should read these terms carefully. If you do not understand any point please ask for further information.

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