Location: London / Dublin / Hybrid (min 3 days per week in our Dublin or London office) Team: Operations & Strategy Reports to: Chief Strategy Officer
About Swoop Funding
Swoop Funding is a leading fintech platform that helps SMEs access loans, equity, and grants. We simplify and accelerate the funding journey by connecting businesses with lenders and investors through our technology-driven platform and expert advisory team.
Role overview
You will be working closely with the CSO to increase the use of business intelligence data and create processes for growth, with the aim of increasing productivity and profitability.
The role requires strong analytical and problem solving capabilities; as well as excellent people skills to communicate and implement change. You will work alongside stakeholders across the business, from Sales and Operations through to our Product and Technology team.
Responsibilities
Data-Driven Decision Making
Drive forward KPI reporting and monitoring across the teams to deliver growth and efficiency
Track, analyse, and communicate key sales and operational KPIs.
Translate data insights into actionable strategies that improve performance and support leadership decision-making.
Operational Excellence
Oversee and continuously optimise Hubspot CRM to improve efficiency, scalability, and commercial performance.
Identify process gaps and implement sustainable, data-driven improvements.
Partner with data, product, and technology teams to deliver workflow automation and process enhancements.
Lead Management & Funnel Performance
Develop and refine lead routing, scoring, and assignment logic to maximise speed and quality of engagement.
Monitor and enforce internal SLAs to ensure timely follow-up and strong lead hygiene.
Analyse the full conversion funnel—from inbound lead to deal won—to identify bottlenecks and implement targeted improvement initiatives.
Skills & experience
Essential
3+ years hands-on experience with HubSpot CRM, including reporting, workflow management, and automation.
Business analyst, data analyst or project management experience from fast-paced environments like start-ups, scale-ups,consultancy etc.
Strong analytical and data-driven mindset, with a structured approach to problem-solving.
Excellent communication, stakeholder management, and organisational skills.
Strong problem solving and analytics, e.g. through MS Excel and tools like PowerBI.
Desirable
Experience in SME lending, funding operations, or financial process management.
Proficiency in Power BI or similar data visualisation tools.
Key attributes
Analytical thinker who thrives on optimising processes and driving measurable improvements.
Detail-oriented and highly organised, with a drive for operational excellence.
Collaborative, adaptable, and comfortable working in a fast-paced, evolving environment.
Proactive problem-solver focused on outcomes, efficiency, and impact.
Why Join Swoop?
Salary: £50 – £55k/ €57k depending on experience.
Learn how an exciting business that’s disrupting an industry is scaling up
Have a say in how the business evolves and scales within a start-up environment
Get to work with other excellent, like-minded experts
Enjoy a transparent, friendly and collaborative culture
Limitless challenge and scope for development. You are joining us at a very exciting time and have the opportunity to take this role in your preferred direction as we grow
Flexible working where possible
So, if you’re hungry to succeed within one of the most admired and respected new FinTech businesses of today, we want to hear about it. Interested applicants can send their CV and cover letter to careers@swoopfunding.com with the job title in the subject header.
Join the 110,000+ businesses just like yours getting the Swoop newsletter. Free. No spam. Opt out whenever you like.
Manage Consent
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
FunctionalAlways active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
UK
IRE
AU
CA
US
ZA
NA
yet? Register here!