Australian Small Business and Family Enterprise Ombudsman (ASBFEO)

Definition

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) is an independent government office established to support the interests of small businesses and family enterprises across Australia. 

What is the Australian Small Business and Family Enterprise Ombudsman?

The Australian Small Business and Family Enterprise Ombudsman serves as a resource for small businesses and family enterprises, helping them navigate challenges and access the support and resources they need to thrive in a competitive economic environment.

The role of the Ombudsman is to provide assistance, resolve conflicts, and address issues faced by small business owners and family enterprises in their dealings with government, large corporations, and other organisations.

The ASBFEO offers a range of services including conflict resolution, where it helps small businesses and family enterprises resolve conflicts with suppliers, customers, or government agencies. It also provides information and guidance on navigating complex regulatory environments, accessing government support programs, and understanding rights and obligations under various laws.

Additionally, the Ombudsman acts as an advocate for small business interests in policy discussions and legislative processes, making sure that their voices are heard in matters that affect their operations and sustainability. This advocacy role involves working with government bodies and other stakeholders to influence policy changes and improve the business environment for small and family-operated enterprises.

The Ombudsman also conducts research and provides reports on issues impacting small businesses, contributing to the development of policies and initiatives aimed at supporting their growth and addressing their challenges.

Example of the Australian Small Business and Family Enterprise Ombudsman

A small café owner in Adelaide ran into a conflict with a supplier over a contract issue. Seeking resolution, the owner contacts the Australian Small Business and Family Enterprise Ombudsman. The ASBFEO helps facilitate communication between the café owner and the supplier, leading to a fair settlement of the dispute.

Through this assistance, the café owner is able to resolve the issue efficiently without the need of costly legal action, maintaining a positive business relationship with the supplier.