Treating customers fairly

At Swoop, we are committed to offering our customers the highest possible standards of service. Our commitments to customers include:

• To provide you with clear information about the service we offer, including any fees or charges
• aim to understand your business needs, preferences and circumstances as they evolve, in order for us to narrow down the number of funding and savings options that are available to you
• Source the most appropriate funding and savings options for your business, using the information available to us from providers and the information you give us
• Tell you if we cannot find an option we consider suitable
• Aim to provide you with up-to-date information which we will present in a manner that is clear, fair and unambiguous
• Encourage you to ask questions if there is something that you do not understand
• Ensure that service and risk information remains clear and prominent at all times
• Provide you with details of our formal complaint procedure should you be dissatisfied with our service.