Optimisation Analyst

Location: London/hybrid (min. 3 days/week in our Regent Street office)
Team: Operations & Strategy
Reports to: Chief Strategy Officer

Swoop Funding is a leading fintech platform that helps SMEs access loans, equity, and grants. We simplify and accelerate the funding journey by connecting businesses with lenders and investors through our technology-driven platform and expert advisory team.

Role overview

You will be working closely with the CSO to increase the use of business intelligence data and create processes for growth, with the aim of increasing productivity and profitability.

The role requires strong analytical and problem solving capabilities; as well as excellent people skills to communicate and implement change. You will work alongside stakeholders across the business, from Sales and Operations through to our Product and Technology team. 

Responsibilities

Data-driven decision making

• Drive forward KPI reporting and monitoring across the teams to deliver growth and efficiency
• Track, analyse, and communicate key sales and operational KPIs.
• Translate data insights into actionable strategies that improve performance and support leadership decision-making.

Operational excellence

• Oversee and continuously optimise Hubspot CRM to improve efficiency, scalability, and commercial performance.
• Identify process gaps and implement sustainable, data-driven improvements.
• Partner with data, product, and technology teams to deliver workflow automation and process enhancements.

Lead management & funnel performance

• Develop and refine lead routing, scoring, and assignment logic to maximise speed and quality of engagement.
• Monitor and enforce internal SLAs to ensure timely follow-up and strong lead hygiene.
• Analyse the full conversion funnel—from inbound lead to deal won—to identify bottlenecks and implement targeted improvement initiatives.

Skills & experience

Essential

• 3+ years hands-on experience with HubSpot CRM, including reporting, workflow management, and automation.
• Business analyst, data analyst or project management experience from fast-paced environments like startups, scale-ups, consultancy etc.
• Strong analytical and data-driven mindset, with a structured approach to problem-solving.
• Excellent communication, stakeholder management, and organisational skills.
• Strong problem solving and analytics, e.g. through MS Excel and tools like PowerBI.

Desirable

• Experience in SME lending, funding operations, or financial process management.
• Proficiency in Power BI or similar data visualisation tools.
  

Key attributes

• Analytical thinker who thrives on optimising processes and driving measurable improvements.
• Detail-oriented and highly organised, with a drive for operational excellence.
• Collaborative, adaptable, and comfortable working in a fast-paced, evolving environment.
• Proactive problem-solver focused on outcomes, efficiency, and impact.

Why Join Swoop?

• Salary: £50 – £55k DOE.
• Learn how an exciting business that’s disrupting an industry is scaling up
• Have a say in how the business evolves and scales within a start-up environment
• Get to work with other excellent, like-minded experts
• Enjoy a transparent, friendly and collaborative culture
• Limitless challenge and scope for development. You are joining us at a very exciting time and have the opportunity to take this role in your preferred direction as we grow
• Flexible working where possible

So, if you’re hungry to succeed within one of the most admired and respected new FinTech businesses of today, we want to hear about it.  Interested applicants can send their CV and cover letter to careers@swoopfunding.com with the job title in the subject header.

Benefits

• Enjoy a competitive salary 
• Work with a collaborative team
• Flexible working
• Employee healthcare
• Pension plan

Disability confident committed