Small Business Commissioner

Definition

The Small Business Commissioner (SBC) is appointed to address issues affecting small businesses, particularly those related to late payments and unfair practices. 

What is the Small Business Commissioner?

The role of the SBC is to support and represent the interests of small and medium-sized enterprises (SMEs) by offering a range of services aimed at improving their business environment.

The primary function of the SBC is to provide a free and accessible service for small businesses to resolve conflicts with larger companies over unpaid invoices and delayed payments. The Commissioner helps SMEs by offering advice on how to handle payment conflicts, facilitating mediation between businesses, and investigating complaints about unfair trading practices.

In addition to addressing individual disputes, the SBC works to promote better payment practices across the business community. This involves raising awareness of the importance of prompt payment, encouraging fair treatment of small businesses, and influencing policy and regulatory changes to improve the overall business landscape for SMEs.

The Small Business Commissioner also gathers data on payment practices and other issues affecting small businesses, which helps to inform government policies and business practices. By providing support and promoting fair practices, the SBC wants to create a more supportive environment for small businesses, contributing to their growth and sustainability in the competitive market.

Example of the Small Business Commissioner in practice

A small furniture manufacturer has not been paid on time for a large order by a major retailer, causing cash flow problems for the manufacturer. The manufacturer contacts the Small Business Commissioner for assistance. 

The SBC intervenes by mediating between the two parties and helps negotiate a resolution. As a result, the retailer agrees to settle the outstanding invoice promptly and improve its payment practices. This intervention not only resolves the immediate payment issue but also helps the manufacturer maintain a stable cash flow and continue operations.